Take advantage of our technical support team, from remote to on course support. We offer various support options, our support technicians are on hand via telephone, messaging, and can occasionally be in person during the race meetings.
Remote Support:- our support technicians are on hand to support and assist you when you need help. With remote access and with your permission we have the ability to access your computers anywhere in the world.
We have licenses for the latest remote support software which allows for complete control of your computers and guarantees privacy. Our technicians are able to view, control and run diagnostics.
All you need is an internet connection and we will connect remotely and securely. By temporarily taking control of your device, our technicians can work as if they were sitting next to you. This enables us to work more quickly and productively.
There are several benefits to remote support:
- Avoid delays, we can deal with your queries quickly and efficiently
- Most support queries can be dealt with remotely
- Remote support is safe, secure and simple to use
Once we have authorised access to your computers you can continue to work as normal, your day does not need to be disturbed. We have full encrypted connection, our support technicians will only access your computers with your knowledge and permission.
